Refund policy
Return Policy - EU Consumer Rights Directive Compliance
Effective Date: 1/1/2020
At acid house terrain, we value your satisfaction and strive to provide you with high-quality products. If for any reason you are not entirely satisfied with your purchase, we offer you a 14-day return guarantee, as required by the EU Consumer Rights Directive. This policy outlines your rights and the procedures for returning products.
Right to Withdrawal:
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the last item in your order.
How to Exercise Your Right to Withdrawal:
To exercise your right to withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You may use the following methods:
- frontdesk@acidhouseterrain.com
You may also use the EU standard withdrawal form, although it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right to withdraw before the withdrawal period has expired.
Returning Products:
Upon notifying us of your decision to withdraw, you must return the products without undue delay and no later than 14 days from the day on which you informed us of your withdrawal. You will be responsible for the cost of returning the products, unless the reason for the return is due to our error.
Condition of Returned Products:
Please ensure that the products are returned in their original condition, including all packaging materials, tags, and accessories. We reserve the right to refuse returns of products that show signs of use, damage, or alteration.
Refund Process:
Upon receiving the returned products and verifying their condition, we will initiate a refund to your original method of payment within 14 days of receiving the returned items. We may withhold the refund until we have received the products or until you have provided evidence that you have returned the products, whichever comes first.
Contact Information:
If you have any questions or require assistance regarding your return, please contact us at:
info@acidhouseterrain.com